WHO WE ARE.
Frenchie Fragrances takes your privacy very seriously. The privacy policy details the privacy principles that apply to the data we collect and process through our services. It describes how we collect, use, share and secure personal information through our services. It also describes your choices regarding our use and your access to your personal information.
WHAT WE COLLECT AND STORE.
We collect information about you during the checkout process and use cookies to keep track of basket contents while you’re browsing our site. We track: Products viewed, Location, IP Address & browser type. When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
– Send you information about your account and order
– Respond to your requests, including refunds and complaints
– Process payments and prevent fraud
– Comply with any legal obligations we have
– Improve our store offerings
If you leave a review we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. You may opt in to saving your name, email address in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another review. If you leave a review, the comment and its metadata are retained indefinitely.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. We will store order information for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.
Refer to our Cookie Policy page for more information on cookies.
INFORMATION ACCESS.
We have access to the following information you provide us so we can fulfil orders, process refunds and support you:
– Order information like what was purchased, when it was purchased and where it should be sent.
– Customer information like your name, email address, and billing and shipping information.
WHAT WE SHARE WITH OTHERS.
We share information with third parties who help us provide our orders and store services to you; for example —
PAYMENTS:
Credit / Debit card details are only used to process payment for products purchased. In the order process we pass certain personal information details, such as card details and contact and order details, using WooCommerce. Your personal data is handled in accordance with data protection law and their privacy policy.
SHIPPPING:
Data used for shipping labels: customer’s name, address as well as the dimensions, weight, and quantities of purchased products.
SECURITY.
Frenchie Fragrances website is secured by secure sockets layer (SSL), ensuring all user information is encrypted before being sent across the internet. All card payments are processed using WooCommerce’s secure electronic payment solutions.
WHAT RIGHTS YOU HAVE OVER YOUR DATA.
If you have left reviews you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
WHERE WE SEND YOUR DATA.
Visitor reviews may be checked through an automated spam detection service.
