GENERAL
By registering and accepting Frenchie Fragrances Terms and Conditions you confirm that you are at least 16 years of age and all information and details provided are correct. You agree that you will not use the Website for criminal, fraudulent or illegal activity or in any manner which would cause harm or distress to any third party. If we suspect fraudulent account activity or behaviour we reserve the right to suspend, restrict or terminate your access to the Website at any time without notice.
If you wish to contact us please email support@FrenchieFragrances.co.uk. We are available Monday to Friday 9am to 5pm GMT (except English Bank Holidays.) Whilst every effort is made to deal with all enquiries within 24 hours during the working week, we do operate an email system so all email will be dealt with in the order received.
Any complaints should be made in writing either by post to: Frenchie Fragrances, 47 Hayworth Road, Sandiacre, Derbyshire, NG10 5LL or by email to support@FrenchieFragrances.co.uk. Where possible we try to acknowledge complaints immediately but all complaints will be acknowledged within 7 working days. The customer will be informed of all progress.
OFFERS AND PROMOTIONS:
Only one promotional code can be used per order and any promotions or offers cannot be added after the order has been placed. Please see individual offers for further details.
FREE GIFTS:
Free gifts are only available during specific promotional periods, whilst stocks last. Cannot be redeemed for a cash alternative and no free gift is exchangeable or refundable. Unless stated customers cannot choose the free gift they will receive. All free gifts are subject to availability and non transferable. Free gift will be dispatched with the relevant items from your qualifying order. By taking advantage of this offer you are accepting the above terms and conditions.
ORDERS, PAYMENT & DELIVERY
For our full Returns Policy please refer to our Returns Policy page.
Images are for illustration purposes only and may differ from the actual product received. Colours on some item may vary due to limitations within the photographic process and screen variations.
All stock and prices are subject to availability, items added to the basket may change as you proceed to checkout so please recheck your order before submitting payment.
Please note that some of the manufacturers are actively trying to cut down on plastic products and are no longer using the cellophane wrapping or plastic wrapping on goods. This is to make goods more environmentally friendly.
All prices listed in GBP(£) include VAT.
Frenchie Fragrances does not operate a price matching policy.
The price of a product shall be as stated on the website at the time you place your order except in the case of obvious error. If we discover an error in the price of a product you have ordered, we will not be liable to supply that item to you at the stated price. In this event we will either contact you to confirm your order at the correct price, or cancel your order and ensure all funds are returned.
We accept payment by credit/debit cards. Frenchie Fragrances will not be liable for charges or payment processing fees, should they apply, associated to your chosen payment payment.
Please notify Frenchie Fragrances by email if you do not receive your order after 7 days. Frenchie Fragrances will complete an investigation with the relevant courier to trace your order, this may require additional information which we will request. If we are unable to trace your order we may offer a replacement, possibly to the Billing Address only, or Store Credit if a replacement is not suitable or available. No compensation will be granted in the rare event of a non-delivery.
Orders may be subject to extra security checks at our discretion. This may include confirmation of Credit/Debit card details or full address details. Frenchie Fragrances reserves the right to request payment via an alternative method or cancel any orders if this information cannot be supplied.
In some circumstances, initial postage prices quoted at the time of ordering may not be sufficient to cover actual postage costs. Should this be the case, Frenchie Fragrances reserves the right to request payment of the price difference in the postage costs prior to fulfilling and dispatching the order.
Frenchie Fragrances reserves the right to cancel or refuse orders at any time, restrict quantities of certain items, or deliver certain orders to the Billing Address only at the discretion of our management.
Frenchie Fragrances reserves the right to withdraw, restrict use of promotional codes, and restrict use of promotional codes in conjunction with one another.
Once an order has been placed, Frenchie Fragrances are not able to guarantee that changes to an order can be made prior to the order being dispatched.
If Frenchie Fragrances is unable to fulfil part or all of your order due to stock becoming unavailable we will refund your payment for items we are unable to supply. Frenchie Fragrances will not be obliged to offer any additional compensation in any form for disappointment suffered.
Due to the nature of these products, some being fragile, every care will be taken to package your items carefully. Chips or breaks will not affect the quality. The colour and style of wax is for reference only and can be changed slightly at our discretion.
Delivery time is 2-3 working days once the order has been shipped.
Due to restrictions shipping certain products to destinations off the mainland United Kingdom, additional postage costs may be incurred due to the number of products that can be sent per order. Should this be the case, Frenchie Fragrances will contact you to advise prior to the dispatch of the order.
Refunds will be processed via the original payment method, unless otherwise agreed by management.
SECURITY
Please refer to our Privacy Policy page.
